After Sales
Returns information
Refunds/Returns on stock garments purchased through the Orion Stock Shop (Coming Soon) must be made within 28 days of receipt. All items must be returned "as sold"; in a resalable condition, in their original packaging, swing tags and tickets attached and unused.
If you wish to return an item but are unable to meet the above requirements, Orion cannot accept the item back. We also regret that delivery charges or carriage cannot be refunded for returned items (unless returned due to a fault with the product) and an additional charge of £4.50 (UK or Ireland) or £9.50 (rest of the world) is applicable to any item sent in exchange (unless sent due to a fault with the product).
For full details please review our terms and conditions.
If you need to send any items back to us, please print out and complete this required Returns Form PDF, and include it with your items.
If you have any queries please feel free to contact us.
Missing Items
If for whatever reason you feel that any items are missing from your delivery this must be reported to us in writing with-in 48 hours of receipt of your goods.
Our parents often comment on the extremely high quality of kit that Orion supply and the pupils especially like to wear the most up to date designs and materials.
– Andy Chutes, Dame Allans School (Newcastle)
To date I have found Orion to be exceedingly flexible and accommodating in terms of the service offered to the individual student and the establishment of a working relationship.
– Peter Burgon, Sports Development Officer University of Abertay Dundee
